Affective Date: April 12, 2025

At Hakeem Mursaleen Pvt. Ltd., your privacy and the confidentiality of your health-related information are of the utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal and medical data when you interact with our website, mobile applications, and associated services.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect
We collect personal and health-related information in order to provide you with the best possible care and to tailor our herbal recommendations to your unique needs. The types of data we may collect include:

Personal Information
* Full name
* Email address
* Phone number
* Delivery address
* Age and gender

Health and Lifestyle Information
* Medical history (as voluntarily provided)
* Symptoms, allergies, or conditions
* Lifestyle habits (e.g., diet, sleep, stress, etc.)
* Herbal product preferences

Technical and Usage
* IP address
* Browser type and version
* Pages visited and time spent on our website
* Device information (if using a mobile app)

2. How We Use Your Information
We collect and use your information for the following purposes:

* To provide personalized herbal advice and wellness guidance based on the Unani system
* To recommend or ship herbal remedies tailored to your needs
* To improve the performance and functionality of our website and mobile app
* To process orders and manage transactions
* To respond to customer inquiries and provide support
* To inform you about updates, promotions, or new product launches (with your consent)

3. Sharing and Disclosure of Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. Your information may only be shared:

* With healthcare professionals on our team, if needed, to assist with assessments
* With logistics partners for shipping and delivery of herbal products
* When required by law or to comply with legal processes
* To protect the rights, property, or safety of Hakeem Mursaleen Pvt. Ltd. and its users

All third parties with access to your information are obligated to maintain confidentiality and comply with data protection regulations.

4. Data Security
We implement strict security measures to protect your personal and health data:

* Encrypted storage and communication protocols
* Secure servers and access controls
* Regular software updates and vulnerability assessments

Despite our best efforts, please note that no system can be 100% secure, and we advise users to be cautious when sharing sensitive data online.

5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your user experience. These help us:

* Remember your preferences
* Understand how users interact with our site
* Customize content and product recommendations

You may choose to disable cookies in your browser settings, although doing so may affect certain functionalities.

6. Your Rights
As a user of our services, you have the following rights:

* Access: Request a copy of the personal data we hold about you
* Correction: Request changes to inaccurate or incomplete data
* Deletion: Request that we delete your data, subject to legal or regulatory obligations
* Withdraw Consent: Opt-out of marketing communications at any time

To exercise these rights, please contact us at privacy@hakeemmursaleen.com

7. Children's Privacy
Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect data from children.

8. Changes to This Policy
We may revise this Privacy Policy from time to time. If significant changes are made, we will notify users via email or in-app alerts. Continued use of our services after any such changes constitutes your acceptance of the revised policy.

9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:

Hakeem Mursaleen Pvt. Ltd.
Karachi, Pakistan
 info@hakeemmursaleen.com
 www.hakeemmursaleen.com